At Trelis, every cake is a handcrafted luxury made with care. Due to the perishable and custom nature of our products, all sales are final.

If there is an issue with your order—such as damage in transit or an error in the item received—please reach out to us within 24 hours of delivery. Kindly provide your order details and clear photos so we can promptly review and resolve the concern.

Customer satisfaction is at the heart of our brand, and we’ll always do our best to ensure you’re happy with your experience.

For assistance, contact us at: 90089 13249

 

Cancellation Policy

All orders placed with Trelis are final and cannot be canceled once payment has been made.

Each cake is made to order with premium ingredients and personalized care. As such, we are unable to accommodate any changes or cancellations after the order is confirmed.

Please ensure all details are correct before completing your purchase.

We appreciate your understanding and support for our handcrafted creations.